How to get help with Aeries issues, ie. password resets, etc.

Created by Mike Divine, Modified on Fri, 26 Sep at 10:25 AM by Mike Divine

Beginning Tuesday, September 2, 2025, please use the following link to submit ALL request related to Aeries (with the except of HR staff that submit Onboarding or Offboarding).

https://pcoe.incidentiq.com/guest/W3SMWX5V/pcoe-it-support

Please bookmark this link.

Once in Incident IQ, you will do the following:

Input your First Name
Input your Last Name
Input your Email Address
Select Location from the drop down

Select Software

Select Aeries

This will route all requests to Randy or myself so that we can address your question or issue.

HR Staff should still utilize the New User Request and Offboarding Request forms for any new staff that need logins to Aeries or CALPADS.

April Berryman

IT Specialist III

Placer County Office of Education

360 Nevada Street

Auburn, CA 95603

P: 530.886-5863

Email: aberryman@placercoe.org